Sur La Table

Sales Floor Leads & Sales Associates

Jobs Description

Work with a team that is passionate about cooking and entertaining while enjoying a generous merchandise discount and flexible work schedule at Sur La Table - coming soon to Classen Curve! Apply online today!

Areas of Responsibility

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as Manager on Duty (MOD). The Floor Lead reports to either a General Manager (GM) or Store Manager (SM).

  • Models and holds employees accountable to customer service standards.
  • Contributes to an environment where employees are informed and capable by supporting training for all employees.
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
  • Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD).
  • Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.
  • Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.
  • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
  • Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions.
  • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
  • Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
  • Additional responsibilities as assigned by General Manager or Store Manager.

The Sales Associate contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role seeks out customers to assist with product information, location, pricing, and availability as well as processing returns and sales transactions. The Sales Associate reports to either a General Manager (GM) or Store Manager (SM).

  • Provides an exceptional customer experience according to customer service standards. Proactively seeks out customers in order to determine needs and sell items.
  • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
  • Works as a part of a high-performing team to achieve store’s sales plan. Strives to achieve individual sales goals.
  • Shares product assortment and services such as, gift registry and cooking classes with customers. Demonstrates products upon request of a customer or as directed by a manager.
  • Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
  • Maintains a clean store environment, including restrooms.
  • Processes a variety of transactions accurately and efficiently via the POS including, but not limited to, sales, returns, price checks and etc.
  • Ensures pricing integrity, MOS products, stocks and replenishes the sales floor using FIF0 and according to visual standards.
  • Records time worked, accurately and according to SLT policy.
  • Demonstrates exceptional verbal and written communication skills with employees, customers and store management team.
  • Protects customers, employees, and company assets. Notifies Manager on Duty of safety risk or threat in the store.
  • Additional responsibilities as assigned by Manager on Duty, General Manager or Store Manager.

Education / Experience Requirements

The Floor Lead:

  • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
  • 1 year of retail supervisory experience, preferred.
  • Proficient in POS Systems.
  • Some experience with MS Office Suite (Outlook, Word and Excel).
  • May require Food Handlers Certification.

The Sales Associate:

  • 1 year retail sales experience (preferred).
  • Must be at least 18 years old.
  • Proficient in POS Systems.
  • May require Food Handlers Certification.